Greg Clements launched the practice in partnership with his wife ,Val, in 1996. At the time he had been working for a large national hearing aid retailer and was motivated by the strong belief that he could do a better job for the clientele as an independent practitioner. Some twenty years on he is not shaken in this belief which was recently vindicated by the results of a Which report concerning hearing care provision, wherein the independent sector (often small service providers such as ourselves) outperformed both the NHS and all the large national chains.This report is readily available online or in the Which magazine and you can read more about it on our blog.
That said, and even with several thousand successful hearing aid fittings under his belt,Greg believes he must constantly upgrade his knowledge of hearing aid technology and fitting procedures to enable him to offer the best possible in clinic experience to clients seeking his advice. Recently he has successfully undertaken courses in micro suction wax removal techniques at University College London and practice development at the Unitron Unite University in Manchester.
Originally a Business Studies graduate of the University of Cape Town, Greg has been involved in the audiology profession since 1985, qualified as a Hearing Aid Audiologist in 1993, is registered to practice by the Health and Care Professions Council and is a Fellow of the British Society of Hearing Aid Audiologists.
Val Clements was involved in the practice since its inception in 1996 and was a co director with Greg, of Clements Hearing Services Ltd. She has now retired but the impact she had on the business remains obvious and vibrant.
Angela joined us in February following a career break during which she devoted her time to a growing family and spent several years in the United States. We thought it was about time that we introduced her.
As a Chartered Librarian she has extensive experience in administration. Her organisational and people handling skills were immediately apparent to us upon her starting. Angela has so taken to her role with us, that we have offered to sponsor her further education in the hearing field.
Later this year we hope she will be enrolling in the Diploma in Higher Education in Hearing Aid Audiology at Queen Margaret University in Edinburgh. We believe that she will be an excellent asset to both ourselves and more importantly, our customers.
We are indeed delighted to welcome her.
Sara joined us in April, having enjoyed a career in sales and customer service and more recently as a self employed gift retailer.
She is delighted to be part of a team whose primary focus is the delivery of top class service and in the short time she has been with us has demonstrated her commitment to this goal. In her spare time Sara is a keen runner.
So that's our team, it's just the two of us and we run the practice from a commercial point of view in equal shares and with equal responsibility.
Day to day from an operational point of view there is an obvious division of tasks and usually Val is front of house and Greg back. Our constant aim is to deliver excellent service technically and personally, and hopefully if you contact us as a new or existing client that is what you will receive.If not,please let us know and we'll do our utmost to put things right.
Mon - Fri, 9am - 5pm
After hours appointments by arrangement