Recently Clements Hearing became a part of the Black and Lizars audiology network, not much is going to change though. I wanted to take time to explain what has happened, why it has happened and what will happen from here. Initially, I see Black and Lizars as the ideal partners for us. I believe that they have shown the same level of care and attention to their customers as we do. They are also an Independent business committed to providing the best service and care. I felt that those qualities would ensure that they were the very best partner for us.
Inevitably, when a sole Practitioner like myself comes to a certain age, we need to think about the ongoing success of our customers. That is why I believe that this new partnership with Black and Lizars will secure both the future of the business and the future success of our existing customers.
Firstly, the deal will see Black & Lizars take over the running of the business providing us with superior back office support. Black & Lizars already provides audiology services across a number of their own practices, as well as domiciliary services in people’s homes. So they have a dedicated and committed back office team who are knowledgeable in our field.
Clements Hearing Services will remain the brand name for the practice and I will stay in post as senior audiologist for the foreseeable future. I think that this is an exciting time for Clements Hearing Services. Black & Lizars delivers outstanding eye care and the team’s expertise and innovation in audiology will benefit our patient base (that's you). Val and I would like to thank our customers for their support over the past 20 years and we look forward to taking them on the next phase of our journey.
Black & Lizars new head of audiology, Neil McCurrach, will play a pivotal role in integrating Clements Hearing Services into the Black & Lizars portfolio. He has and will continue to be a regular part of the business here and you will all get to meet him over the next few months.
We went down this avenue because we felt that the partnership here was not just a good fit, but that it would also offer our customers better service. In fact we have already started to ensure our customers get favorable customer status with Black and Lizars, as have they for their own customers.
I would also like to take this opportunity to draw your attention to the Anniesland practice of Black and Lizars, which is only a short distance from Clements Hearing.
As part of the new partnership, Black and Lizars will offer Clement Hearing customers an introductory discount of 10% off any purchase of optical products until 31st March 2018.
I am looking forward to the future with Black and Lizars and I hope you are all happy to come along. If you would like a hearing test, need ear wax removed or would simply like to talk to us about your hearing, why don't you give us a call and book an appointment. Don’t delay – call us now on 0141 -954 6030 or book online.